If you're working in local government and have been hit by the social media tornado, it probably feels a bit like you're not in Kansas - or any other familiar town - anymore. Communications people are grappling with how to integrate these new tools in a strategic way, rather than willy-nilly (that's the technical term). But the impact of social media is hitting other key areas as well, like records management, FOI and privacy. I think lions, tigers and bears would be easier to handle. Read the rest of this entry »