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Archive for April 2011

Sorting out the Mountains from the Molehills

I participated in a panel on crisis communications and social media yesterday and it got me thinking about what defines a crisis, and what is really just issues management. It was evident that my definition wasn't consistent with others in the room or on the panel with me. So I spent my commute downtown pondering my own definition and the criteria I would apply to determine when to flick the crisis switch. Read the rest of this entry »