Social Media
Sorting out the Mountains from the Molehills
I participated in a panel on crisis communications and social media yesterday and it got me thinking about what defines a crisis, and what is really just issues management. It was evident that my definition wasn't consistent with others in the room or on the panel with me. So I spent my commute downtown pondering my own definition and the criteria I would apply to determine when to flick the crisis switch. Read the rest of this entry »
Transparency vs Confidentiality
As technology makes it easier to find and share information, I ask myself where the line should be drawn between transparency and confidentiality. And does the line shift depending on the organization or individual involved? Read the rest of this entry »
Privacy, And Records, And FOI – OH MY!
If you're working in local government and have been hit by the social media tornado, it probably feels a bit like you're not in Kansas - or any other familiar town - anymore. Communications people are grappling with how to integrate these new tools in a strategic way, rather than willy-nilly (that's the technical term). But the impact of social media is hitting other key areas as well, like records management, FOI and privacy. I think lions, tigers and bears would be easier to handle. Read the rest of this entry »